Account & data deletion
This page explains how to request deletion of your CloudPastry account and data for the CloudPastry Hub (sellers) and CloudPastry (customers) apps and cloudpastry.com. Developer: Waly Group — Hunters for Trade and Supply Chains LLC.
1. In the app
- CloudPastry Hub: Settings → My account → Request account deletion, enter a reason and confirm.
- CloudPastry: My account → Delete account.
2. Without the app
Send a deletion request from the email or mobile number registered on the account to:
- Email: info@cloudpastry.com with the subject “Account deletion request”
- WhatsApp: +20 110 029 0291
3. What is deleted and when
- Within 30 days at most: the account and login data, name, phone, email, addresses, profile photo, messages, loyalty points, and for sellers the products and store page.
- Only records the law requires us to keep (invoices, accounting entries and payment records) are retained for the legal period, then deleted or anonymised. We never store card data; card payments are processed by the bank.
- You can ask to delete specific data without deleting the account through the same channels.
