Terms and Conditions

Last updated: 30 October 2026

CloudPastry is an online platform operated by Hunters for Trade and Supply Chains LLC ("Hunters, LLC"), a limited-liability company registered in the Arab Republic of Egypt. Commercial Registry No. 2578 (Gamasa Investment Commercial Registry Office) · Unified Registry No. 11090 01000 02578 · Tax Registration No. 648-530-116. Head office: Plot No. (17), Block (C), Phase 3, Industrial Zone, Gamasa City, Dakahlia. Throughout this document, "CloudPastry", "we", "us" and "our" refer to Hunters, LLC operating the CloudPastry platform.

These Terms and Conditions ("Terms") govern your access to and use of cloudpastry.com and seller.cloudpastry.com and the CloudPastry Hub app for sellers and the Marketplace app for buyers on iOS and Android (together, the "Platform"), including any purchase you make there. By creating an account, placing an order or otherwise using the website, you agree to these Terms. If you do not agree, please do not use the website.

1. Who we are

CloudPastry is an online platform operated by the following company ("Hunters, LLC"): Hunters, an Egyptian limited liability company, Commercial Registry No. 2578 (Gamasa Investment Commercial Registry Office), Unified Registry No. 11090 01000 02578, Tax Registration No. 648-530-116, head office: Plot No. (17), Block (C), Phase 3, Industrial Zone, Gamasa City, Dakahlia. CloudPastry is a software platform and online marketplace that connects customers with independent bakeries, pastry shops and confectionery sellers ("Sellers") and provides point-of-sale and management software to those Sellers. Throughout these Terms, "CloudPastry", "we", "us" and "our" mean Hunters, LLC operating the Platform.

2. Eligibility and accounts

  • You must be at least 18 years old, or use the website under the supervision of a parent or legal guardian.
  • You are responsible for keeping your login details confidential and for all activity under your account.
  • You must give accurate and complete information and update it when it changes.

3. Marketplace model

For marketplace orders, the contract for the sale of the products is made between you and the relevant Seller. CloudPastry provides the technology that makes the transaction possible and, where applicable, facilitates payment and delivery. Each Seller is fully responsible for the description, quality, safety, preparation and lawful sale of its products, including compliance with food-safety regulations. The Platform shows the Seller's identity before you order.

4. Products, orders and prices

  • Product descriptions and photos are provided in good faith.
  • Prices are shown in Egyptian pounds and include Value Added Tax where applicable under Egyptian tax law.
  • An order is confirmed when you receive the order confirmation. We and the Seller may refuse or cancel an order in cases such as unavailability, an obvious pricing error or suspected fraud; in that case we refund in full anything you paid.
  • Electronic invoices and receipts are issued through the Egyptian Tax Authority system where required.

5. Payment

We accept the payment methods shown at checkout, which are:

  • our own card payment page (Visa, Mastercard and Meeza), where you enter your card details and confirm the bank's 3D Secure OTP, processed by our licensed banking partner CIB
  • native Apple Pay in the mobile apps and Safari
  • card payment through Geidea when it is shown at checkout
  • cash on delivery
  • seller subscriptions inside the CloudPastry Hub app via Apple In-App Purchase or Google Play Billing, or on the web at seller.cloudpastry.com/billing via our card page or Apple Pay

InstaPay and mobile-wallet transfers are not accepted. Card details are entered on secure PCI-DSS-compliant payment pages, and we do not store full card numbers. You confirm that you are authorised to use the payment method you choose.

6. Delivery

The marketplace asks for your location first and shows only shops that deliver to your area; orders outside a shop's delivery zone are not accepted. Each Seller sets its delivery times, areas and fees, which are shown before you confirm the order, or you can choose pickup from the Seller's branch. Risk in the products passes to you on delivery. Please check your order when you receive it.

7. Cancellation, returns and refunds

Your rights to cancel, return and get a refund are set out in our Return and Refund Policy, which forms part of these Terms and follows the Consumer Protection Law No. 181 of 2018 and its executive regulations. Nothing above limits any right you have under the Consumer Protection Law No. 181 of 2018.

8. Sellers and subscriptions

Sellers using CloudPastry software subscribe to a plan (Free, Starter or Growth) and may pay a commission on marketplace orders as published on the Platform. Subscription fees, commissions, billing cycles, cancellation terms and the optional Smart POS device lease-to-own plan (a non-refundable down payment and fixed monthly instalments, after which ownership of the device passes to the Seller) are presented at sign-up. Sellers are also bound by the Seller Agreement and are solely responsible for their tax, licensing and regulatory obligations.

9. Intellectual property

The CloudPastry name and logo, the website content, the Platform software are owned by Hunters or its licensors and are protected by law. You receive no right in them except as needed to use the website as intended.

10. Acceptable use

You must not misuse the website, including by attempting unauthorised access, uploading unlawful or harmful content, infringing intellectual-property rights, collecting other users' data, or using the website for any unlawful purpose.

11. Limitation of liability

To the maximum extent permitted by Egyptian law, we are not liable for indirect or consequential loss, or for the quality of Sellers' goods. Nothing in these Terms limits our liability for fraud or gross negligence, or any right you have that cannot lawfully be excluded, including your rights under the Consumer Protection Law.

12. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt, and the competent Egyptian courts have jurisdiction over any dispute arising from them. Consumers may also complain to the Consumer Protection Agency.

13. Changes to these Terms

We may change these Terms from time to time and publish the updated version on this page with its "Last updated" date. Continuing to use the website after a change means you accept it. No change applies to an order we confirmed before it was published.

14. Contact

Hunters — Plot No. (17), Block (C), Phase 3, Industrial Zone, Gamasa City, Dakahlia. Email info@cloudpastry.com and phone/WhatsApp +20 110 029 0291.